Troubleshooting & FAQs
Troubleshooting
You may encounter issues with voucher lists. In case you do, the following are some common problems and their solutions:
| Issue | Resolution |
|---|---|
| Unable to Activate Voucher List | Check if the expiration date is in the future. You cannot reactivate an expired voucher list without extending its validity. |
| Error Uploading Codes | |
| Missing Campaign Linkage | If a voucher list is not linked to a campaign, review the campaign settings to ensure proper mapping. |
FAQs
Find answers to the following common questions about managing partner vouchers:
How many voucher codes can I upload per voucher list??
You can upload up to one million codes per voucher list.
Can I edit a voucher list after it is created?
Yes, you can update the List Name, List Description, and List Expiry.
What happens if a voucher list expires?
No, expired voucher lists cannot be used in campaigns. However, you can extend the expiry date to make it active again.
Where can I see the number of issued voucher codes?
Check the Codes Issued column for real-time data on distributed voucher codes.
Can I delete a voucher list linked to an active campaign?
No, you must unlink the voucher list from all campaigns before deleting it.
Updated 6 months ago