Troubleshooting & FAQs
Learn how to resolve common voucher list issues and find answers to frequently asked questions.
Troubleshooting
You may encounter issues with voucher lists. In case you do, the following are some common problems and their solutions:
| Issue | Resolution |
|---|---|
| Unable to Activate Voucher List | Check if the expiration date is in the future. You cannot reactivate an expired voucher list without extending its validity. |
| Error Uploading Codes | |
| Missing Campaign Linkage | If a voucher list is not linked to a campaign, review the campaign settings to ensure proper mapping. |
FAQs
Find answers to the following common questions about managing partner vouchers:
How many voucher codes can I upload per voucher list??
You can upload up to one million codes per voucher list.
Can I edit a voucher list after it is created?
Yes, you can update the List Name, List Description, and List Expiry.
What happens if a voucher list expires?
No, expired voucher lists cannot be used in campaigns. However, you can extend the expiry date to make it active again.
Where can I see the number of issued voucher codes?
Check the Codes Issued column for real-time data on distributed voucher codes.
Can I delete a voucher list linked to an active campaign?
No, you must unlink the voucher list from all campaigns before deleting it.
Updated 1 day ago