System-Triggered Alert Emails
Learn about the system-triggered alert emails sent by the CleverTap platform.
Overview
This document lists all system-triggered alert emails automatically sent by the CleverTap platform. Each email is categorized by the following:
- Email Sender
- Triggering Scenario
Email Categorization by Sender
System-generated emails from the CleverTap platform are triggered by specific senders, each associated with distinct events or operational contexts:
Account Notification Email
These are automated alerts triggered by platform events related to account setup, plan updates, or billing configuration.
| Trigger Scenario | Email Subject (Example) | Feature |
|---|---|---|
| Add-Ons Modified | "Add-Ons Updated Notification" | Add-Ons |
| Payment Information Updated | "Payment Information Updated" | Billing |
| Primary Plan Updated | "Primary Plan Updated" | Billing |
| Billing Information Updated | "Billing Information Updated" | Billing |
| Converted to Paid Account | "Converted to Paid Account" | Billing |
Feature Mapping
- Billing: Payment Information Updates, Primary Plan Changes, Billing Information Updates, Conversion to Paid Account
- Add-Ons: Add-On Activation, Add-On Modifications
Billing Alert Email
These emails are triggered by consumption-based events, such as Monthly Active User (MAU) threshold alerts and usage overages.
| Trigger Scenario | Email Subject (Example) | Feature |
|---|---|---|
| Overage Report | "Monthly Overage Report" | Consumption |
| 80% MAU Usage | "MAU Usage at 80% Alert" | Consumption |
| 100% MAU Usage | "MAU Usage at 100% Alert" | Consumption |
| > 100% MAU Usage | "MAU Usage Beyond 100% Alert" | Consumption |
| Capacity Breach | "509 Capacity Usage Alert" | Consumption |
Feature Mapping
- Consumption: MAU Usage Alerts (80%, 100%, >100%), Monthly Overage Reports, 509 Usage Alerts
Other System Alerts
These are non-standard alerts triggered through external partner submissions, internal test alerts, and manually triggered messages.
| Sender Type | Email Subject (Example) | Trigger Scenario |
|---|---|---|
| External (Partner) | "Contact Sales" | External Inquiry |
| Internal Test Sender | "[Test] Subscription Renewal Notice" | QA/Test Email |
| Internal Test Sender | "[Test] Critical Action Required" | QA/Test Email |
Updated about 1 month ago