Overview

View and manage all your voucher lists in one place. The Voucher Lists page provides key details about each list, helping you track their status, usage, and associated campaigns.

Access Voucher List

To access the Voucher Lists page, perform these steps:

1. Go to Promotions from the CleverTap dashboard.
2. Click Rewards and select Partner Vouchers from the dropdown menu.

The Voucher Lists page provides a comprehensive overview of all voucher lists with the following columns:

Voucher List Status and Actions

The status of a voucher list determines its availability and the actions you can take. Properly managing lists ensures seamless voucher distribution in promotional campaigns.

The table below outlines each voucher list status, its description, and the actions you can perform:

Voucher List Actions

To perform any action on the voucher list, click the icon next to the list. The available actions depend on the current status of the list.

Upload New Vouchers

Before uploading new voucher codes, you must create a voucher list in CleverTap. Once created, you can upload codes to distribute them through campaigns. To upload new voucher codes, follow these steps:

1. Go to Promotions from the CleverTap dashboard.
2. Click Rewards and select Partner Vouchers from the dropdown.
3. Click New Voucher List in the top-right corner.
4. Enter the following details:

5. Click Create.

View Upload History

Once a voucher file is uploaded, the system processes and validates the codes and records the upload logs against each voucher list. The Upload tab logs details of uploaded voucher files, helping you track and manage the upload process.

To view the upload history of a voucher file, click the List ID of the desired voucher list, then select the Uploads tab.

Each entry has the following fields:

You can download the uploaded voucher file from the Uploads page for reference or troubleshooting.

Upload Codes

If your voucher list is running low on codes, you can add more vouchers without creating a new list. This ensures seamless voucher distribution and prevents disruptions in your campaigns.

To upload additional voucher codes:

• Use the Upload Codes option to add new vouchers to an existing list at any time.
• The system automatically validates new codes to prevent duplicates within the same list.
• Once uploaded, the newly added codes immediately become available for distribution.

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Errors in Uploading Codes

If an error occurs during upload, for example, duplicate codes or invalid format, download the Error File from the Uploads tab. This file contains error codes and corresponding error messages. Correct the errors and re-upload the corrected file using the Upload codes flow against the same voucher list.

Best Practices

To ensure smooth voucher list management and avoid disruptions in campaigns, follow these best practices:

• Upload Unique Voucher Codes: Ensure that all voucher codes in a list are unique to prevent duplication errors and maintain accuracy.
• Monitor Status Regularly: Keep track of the voucher list status to ensure it remains active for ongoing campaigns.
• Maintain Unique List Tag: Use meaningful and distinct identifiers for better organization and easy reference.
• Keep Codes Updated: Regularly upload new voucher codes to prevent depletion and ensure continuous availability.