Personalize Message

Understand how to personalize App Inbox messages to engage better with your audience.


You can personalize the message for every user based on specific user property or event property values. For more information on user profile properties and events (dynamic replacements), refer to User Profiles and Events.

Inline Personalization

To invoke the personalization menu, type the @ or the {{}} symbol in the title or the text fields while creating a message.

You can also add dynamic replacements in the title and body. Notice a preview as displayed below.


App Inbox Personalization

In addition to the title and body, you can personalize many other things such as media URLs, deep links, or button text. An @ icon in a box indicates that it can be personalized.


Click the Personlization icon in the editor to open personalization options.

After you have uploaded a catalog, you can display personalized recommendations to your customers. For example, you can display a sliding carousel to your customers based on their likes! For more information on recommendations, see Recommendations.


Catalog Based Recommendation