CleverTap supports sending emails through Mandrill.
Step 1: Integrating Mandrill into CleverTap
- In the dashboard, navigate to Settings and click on Integrate Email.
- Select Mandrill.
- In the Host text box, fill the host value as smtp.mandrillapp.com.
- In the Port text box, fill Port value as 587.
- Fill in the Username value as your Mandrill username.
- API Key value is any valid Mandrill API key.
- From Address – this value is used as the sender email address. Most people will not open an email unless they recognize the sender.
- Save your settings.
- Finally, click Send a test email and fill in your details to test the configuration details you entered. Has it arrived in your inbox? If not, see troubleshooting steps below.
Step 2: Bounces, Rejections, and Unsubscriptions
When an email is classified as bounced, rejected or when a user unsubscribes, CleverTap needs to be notified so that no further deliveries to that mailbox are attempted. This is considered a good practice and helps improve your sender reputation. Good sender reputation virtually guarantees better delivery rates.
- In the dashboard, navigate to Go to Settings → Webhooks.
- Click on the Add a Webhook link.
- As shown in the image below, check the following: Message is Bounced , Message is Rejected, Message Recipient Unsubscribes and Message is Soft-Bounced.
- In the Post to URL input box, add the Callback URL as shown in your CleverTap Email Settings page.
- Save your settings.
- In Post to URL section, paste the call back URL you'll get from CleverTap Settings -> Email settings page
- In Dashboard, navigate to Go to Settings → Sending defaults.
- As shown in the image below, check the following: Add Unsubscribe Footer
