NPS Board

Overview

The Net Promoter Score (NPS) dashboard provides you with a detailed view of the overall NPS feedback received from your customers. To view the NPS dashboard, navigate to Dashboard > Boards > NPS.

NPS Board

The NPS board represents the following data points:

  • Overall NPS score
  • Total responses received from the customers

You can filter the data for distinct campaigns using the campaign filter. You can also filter data for a specified time period using the date filter.

Refer to the image below for a better understanding.

The NPS board also provides:

  • Bar charts representing data for respective NPS buckets of Detractors, Passives, and Promoters.
  • NPS Score Trends over a specific period of time (for example daily, weekly, monthly).
  • NPS trends based on buckets for Detractors, Passives, and Promoters over a specific period of time (for example daily, weekly, monthly).
  • A bar graph view of the Ratings Distribution over the past 30 days.

Additionally, you can also view the trend chart for Total Responses Received on a daily, weekly, and monthly basis.


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