Two Factor Authentication (2FA)

Learn all the required configurations for an account and user-level 2FA

As an added security measure, in CleverTap you can set up two-factor authentication while logging in.

There are two levels of 2FA configurations in CleverTap:

  1. Account level 2FA
  2. User level 2FA

User level Two-Factor Authentication

To set up two-factor authentication (2FA) at a user level:

  1. Navigate to the Settings > Profile section (available at the top right corner) > Edit Profile in your CleverTap dashboard.
  2. Click Enable 2FA
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  1. Download the Google Authenticator App
  2. Scan the barcode you see on the CleverTap Dashboard & enter the security code

Once you have enabled 2FA, you need to enter the one-time password generated by the Google Authenticator application each time you try to log into your CleverTap account.

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User Level 2FA

User level 2FA is applicable only when Account level 2FA is disabled

Account level Two-Factor Authentication

The admin of the respective account can enable or disable the account level 2FA.

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Account level 2FA

Enabling Account level 2FA makes it mandatory for all users of that CleverTap account to have their 2FA setup.

Admins get the option to enable/disable the account-level Two-factor authentication toggle in the Settings view as shown below.

Once enabled, all team members will be required to set up two-factor authentication on their next login.

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Reset 2FA Key

Users that have 2FA enabled for the dashboard access might need to reset their 2FA keys in case they lose access to their authenticator app.

In such a case, admins of the respective organization can reset the 2FA key for a particular user. To do so, admins need to:

  1. Navigate to Settings > Security > Two-Factor Authentication. This will display the list of all users email addresses that have 2FA enabled.
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  1. Click the reset icon adjacent to the user account for which you need to reset the 2FA key.
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Once the admin resets a key for an account, the user will be asked to set up two-factor authentication on their next login.


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