Overview

EnableX is a global communication platform that provides APIs for SMS, WhatsApp, and other messaging channels. Integrating EnableX with CleverTap allows you to send SMS notifications and promotional messages directly from CleverTap’s engagement dashboard.

This integration supports HTTP-based message delivery, DLT-compliant messaging, and secure authentication to ensure reliable delivery and compliance.

Businesses integrate EnableX with CleverTap to:

• Send Transactional Messages: Deliver OTPs, alerts, and account notifications in real time.
• Run Promotional Campaigns: Send offers and updates based on user segments and behavioral triggers.
• Automate Engagement Journeys: Reconnect with users through automated and targeted SMS workflows.

Integrating EnableX with CleverTap combines EnableX’s robust communication APIs with CleverTap’s intelligent engagement platform.

Prerequisites for Integration

Before integrating, check the following:

• You have an active CleverTap account with SMS channels enabled.
• You have an EnableX account with SMS API permissions.
• You have your EnableX Username and Password (available from your EnableX portal).

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Support for Integration

This integration is managed and continuously improved by EnableX. For any questions or issues, contact EnableX for support and resolution.

Integrate EnableX with CleverTap

To integrate EnableX with CleverTap, perform the following steps:

1. Find EnableX Account Credentials
2. Set Up CleverTap Dashboard
3. Send Test SMS

Find EnableX Account Credentials

Before configuring CleverTap, obtain your EnableX credentials. Once your EnableX SMS account is provisioned, you will receive your Username and Password from the EnableX team via your registered email. These credentials are required for authenticating the integration with CleverTap. If you have not received them, contact your EnableX account representative or email [email protected] to request your SMS API credentials.

Keep these details ready for configuring the CleverTap dashboard.

Set Up CleverTap Dashboard

Once you have your EnableX credentials, perform the following steps to connect EnableX to CleverTap:

1. Go to Settings > Engage > Channels > SMS in the CleverTap dashboard.
2. Click + Add Provider. The Add SMS provider page opens.

3. Under Provider, select Other (Generic) and enter the following details:

4. Under Authentication, enter the Username and Password copied from your EnableX account.

5. Under Parameters, select JSON as the request type and paste the following JSON configuration:

{
  "from": "<Your Sender ID>",
  "type": "sms",
  "data_coding": "plain",
  "campaign_id": "<Campaign ID>",
  "to": "$$To",
  "dlt_template_id": "$$TemplateID",
  "body": "$$Body",
  "message_id": "$$MessageID",
  "callback": "<CleverTap Callback URL>"
}

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Note

Replace <Your Sender ID> and <Campaign ID> with your actual EnableX SMS sender ID and campaign identifier. The parameters $$To, $$TemplateID, $$Body, and $$MessageID are dynamically replaced by CleverTap during campaign execution.

6. (Optional) Select the Batch option, then enter the required details to send multiple SMS messages in a single API request.

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Single Batch Limit

A single batch can have a maximum of 1,000 records.

7. Click Save. A pop-up opens, prompting you to Send Test SMS.

Send Test SMS

Before launching campaigns, verify that the integration is working correctly by sending a test SMS.

To verify that the integration works:

1. Click the Send Test SMS hyperlink before creating SMS campaigns and journeys.
2. Enter the following details:
   • Country Code and Mobile Number: Enter the country code and mobile number to which you want to send the message.
   • Message: Enter sample text, such as This is a test message powered by EnableX.
3. Click Send Test.

If the setup is correct, the test message will be successfully delivered. If not, verify your credentials and endpoint configuration.

Set Up SMS Callbacks

To track SMS requests, perform the following steps:

1. Copy the Delivery Report Callback URL from CleverTap and add it to the JSON payload. You can find the Delivery report callback URL on the CleverTap dashboard under the Provider
   Setup page Settings > Channels > SMS > Provider Nickname.
2. Add it to the JSON payload field "callback": "<CleverTap Callback URL>".
3. Save the configuration to enable CleverTap to receive DLR updates from EnableX.

Verify Successful Integration

Your integration is successful when the following criteria are met:

• The test SMS is successfully delivered to the target mobile number.
• No authentication or endpoint errors are shown in CleverTap logs.
• Delivery reports appear through callbacks or in the EnableX dashboard.

Once verified, you can proceed to build and publish SMS campaigns or set up Journeys using EnableX as your SMS provider.