WhatsApp is a popular messaging channel that enables secure and trustworthy communications. The most attractive value WhatsApp provides is that it is advertisement and spam-free. WhatsApp allows businesses to communicate with their users in a more friendly and interactive manner.
CleverTap provides the capability to use WhatsApp as a channel to engage users in a reliable and secure way. Moreover, you can use CleverTap's conversations to chat with your users on WhatsApp.
WhatsApp messages have high reachability and readability rates due to its security and trustworthiness making it one of the most attractive channels of engagement for businesses.
A WhatsApp message can be configured and sent like any other campaign on CleverTap. After sending the campaign, you can measure the performance of that campaign. When a user responds to one of your messages, CleverTap gives you the capability to reply to the user directly from the dashboard.
Below are some use case scenarios:
- Send real-time notifications to customers regarding delivery alerts and booking confirmations.
- Send personalized recommendations about new products, offers, and services through rich media sharing.
- Delight your customers with reminders about their upcoming bookings.
- Enable your customer support team to respond to customer queries instantly.
Updated 11 months ago