Alot Solutions

Overview

Alot Solutions is a Communications Platform as a Service (CPaaS) provider that enables businesses to engage customers across multiple channels. When integrated with CleverTap, Alot Solutions delivers transactional and promotional SMS messages directly from the CleverTap dashboard, with full DLR (Delivery Receipt) tracking for visibility into campaign performance and delivery status.

Here are a few ways businesses use Alot Solutions with CleverTap:

• Transactional Alerts: Deliver real-time OTPs, order confirmations, and payment updates.
• Promotional Campaigns: Announce offers, discounts, or product launches to targeted user segments.
• Abandoned Cart Reminders: Prompt users to complete their purchase with time-sensitive nudges.

This document covers the following:

• Prerequisites for Integration
• Integrate Alot Solutions with CleverTap
• Set Up SMS Callbacks
• Verify Successful Integration

Prerequisites for Integration

Before integrating Alot Solutions with CleverTap, ensure the following are in place:

• An active CleverTap account with SMS channels enabled.
• An Alot Solutions account with the following credentials, provided by your Alot Solutions point of contact:
  • Username and password
  • Sender ID
  • DLT credentials (required for accounts registered in India)
• DLT compliance for your Alot Solutions account, if you are registered in India.

Integrate Alot Solutions with CleverTap

Integrating Alot Solutions with CleverTap requires three steps: finding your API credentials, configuring the CleverTap dashboard, and sending a test SMS to confirm delivery.

Find Alot Solutions API Credentials

To complete the setup, gather the following details from your Alot Solutions account or Alot Solutions support:

Set Up CleverTap Dashboard

Configuring the CleverTap dashboard connects and authenticates your Alot Solutions SMS provider using the Generic SMS provider option.

1. Go to Settings > Channels > SMS in the CleverTap dashboard.
2. Click + Add Provider. The Add SMS provider page opens.
3. Under Provider, select Other (Generic) and enter the following details:

4. Under the Headers section, enter the following key-value pairs:

Replace <API_KEY> with the API key from your Alot Solutions Customer Portal.

5. Under Parameters, select JSON as the request type. Use the following sample payload:

{
  "route": "Transactional",
  "sender": "$$hid",
  "tid": "$$TemplateID",
  "msgs": [
    {
      "message": "$$Body",
      "mobile": "$$To",
      "msg_id": "$$MessageID"
    }
  ]
}

6. Select the Batch option to send multiple SMS records in a single request. A single batch supports a maximum of 1,000 records.
7. Click Save. A prompt appears to send a test SMS.

Send a Test SMS

Sending a test SMS confirms that the Alot Solutions integration is working before you launch a live campaign.

1. Click the Send Test SMS link after saving your provider configuration.
2. Enter the following details:
   • Country Code and Mobile Number: Enter the country code and mobile number for the test recipient.
   • Message: Enter sample text, for example: This is a test message powered by Alot Solutions.
3. Click Send Test.

If the configuration is correct, the test message is delivered, and Alot Solutions returns a DLR update. If an error occurs, for example, due to incorrect credentials or an invalid endpoint, CleverTap displays a failure notification.

Set Up SMS Callbacks

Setting up SMS callbacks lets CleverTap receive delivery status updates from Alot Solutions for accurate campaign reporting.

1. Go to Settings > Channels > SMS in the CleverTap dashboard.
2. Open your Alot Solutions provider by clicking its nickname.
3. Copy the Delivery Report Callback URL from the Provider Setup page.

4. Share this URL with Alot Solutions support so they can configure it on the Alot Solutions platform.

Verify Successful Integration

Your integration is successful when all three of the following criteria are met:

• The test SMS is delivered to the intended mobile number.
• You receive a DLR callback from Alot Solutions at the configured CleverTap callback URL, indicating delivery, failure, or queue status.
• CleverTap logs show no errors related to authentication, payload structure, or message transmission.

Once these conditions are met, you can proceed to build SMS campaigns or set up Journeys using Alot Solutions as your SMS provider.

Create Campaign

For detailed instructions on creating an SMS campaign with FirstConnectt as your provider, refer to Create SMS Campaign.

Create Journey

For detailed instructions on creating an SMS journey using FirstConnectt as your provider, refer to Journeys.