FAQ

Find answers to the following common questions about Custom Rewards:

Q. Can I reuse a Client Reward ID once archived?

Yes, IDs can be reused once the reward is archived or ended. Active rewards must have unique IDs.

Q. Can I personalize reward points in the payload?

Yes. The payload includes a key called credits that carries the points or cashback value rewarded to the user.

Q. What happens if the client webhook endpoint is unavailable?

CleverTap retries twice with a 3-second wait before marking as failed.

Q. How are rewards tracked in system events?

All Custom Rewards trigger a single system event named Webhook Rewarded. The event includes a property indicating the reward type (Physical & Digital Reward or Self-managed Wallet Credits).

Can I specify the reward quantity (for example, two movie tickets)?

Yes. Use the Additional Parameters section when configuring the promo campaign. You can add a key-value pair such as "quantity": "2" in the setup to indicate multiple rewards (for example, two vouchers or two movie tickets).