Overview

This document provides information about billing terminologies and calculations for CleverTap Essentials users. The billing is based on the Monthly Billable Users, derived from Monthly Active Users and the Data Points as explained in the following sections.

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Annual Plan

The CleverTap Essentials plan also offers an annual plan option. To check if you are eligible, navigate to Organization > My Plan section.

Billing Terminologies

Monthly Active User (MAU)

A Monthly Active User (MAU) is an end-user who has recorded one or more events in a calendar month. This includes any unique user action across web, mobile, engagement channels, or through data imported from third-party services or offline uploads.

When tracking mobile apps and websites, a user active on both devices with the same identity token will be counted as one MAU. An organization is charged based on the total number of MAUs across all projects, which means that if a user performs a qualifying event in multiple projects, they are counted once per project.

System Event Included in MAU Calculation

The following is the list of system events included in the MAU calculations for the CleverTap Essentials plan:

1. App Launched
2. UTM Visited
3. Web Session Started

The Partner Sync system event and its properties are included in the Data Point calculation.

CleverTap has many more system events, which are not billable and hence excluded in the Data Point calculation. To know about those events, refer to System Events.

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Manage UTM Visited and Web Session Started

You can disable UTM Visited and Web Session Started. For more information, refer to Configure System Events.

Data Point

An event, event property, or profile property update is a data point, a usage measure associated with MAU. A total of 10,000 data points are allowed per MAU.

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Profile Property Update

If the user updates more than one profile property at one time, it is counted as one data point.

Monthly Billable Users (MBUs)

Monthly Billable Users reflect the highest value amongst Selected MAU Tier or Actual MAU Usage. The Monthly Billable Users is calculated as follows:

• Actual MAU: {[All App, Web, and API users (including anonymous users of App and API)] + (1/3 * Web anonymous users)}.
• Selected MAU Tier: The number of MAUs selected from the available MAU tiers.

To check your MBUs, the account administrators need to navigate to Organization > Billing > My Plan from your dashboard. It displays the estimated MBUs for the current month for all your organization's projects.

Data Upload Charges

If data is uploaded to amend a user profile or user activity history, the number of data points uploaded counts toward the total number of data points allocated for the month. The number of data points allocated for each calendar month equals the MAU tier in your pricing agreement times 10,000.

Data Retention Policy

The default data retention policy for the CleverTap Essential plan is three years, which cannot be changed.

Overages

Overages are over usage charges which will be added as a billable amount if you exceed your plan limits. You can always upgrade to a plan of higher MAU to avoid paying overages. For more details on overage calculation, refer to this section.

To access details on commonly encountered problems, refer to the FAQ section.