Journeys List

Learn how to understand and optimize your journeys with the Journeys List page.

Overview

The Journeys List page on the CleverTap Dashboard provides a comprehensive overview of all the Journeys created on the dashboard with detailed performance statistics. This section also allows you to search for and filter specific Journeys easily.

To access the Journeys List page, go to Journeys from the CleverTap Dashboard.

The following details are displayed for each journey::

Field	Description
Journey Details	Displays the Journey name and ID.
Start Time	Displays the date and time when the Journey state changed to Running, and users started entering the Journey.
Entry Type	Specifies how users qualify for the Journey. They can qualify based on the Past behavior/ Custom list (actions they have performed or have been performing in the past) or Live behavior (as soon as they perform any action).
Goals Met	Displays the total number of users who completed the Journey goal(s) defined in the Journey, such as purchases, sign-ups, or other tracked events.
Entered Users	Displays the number of unique users who entered the Journey based on the entry criteria.
Timed-Out Users	Displays the total number of users who exited the Journey without achieving any defined goals because they exceeded the Journey timelines
Rate	Indicates the percentage of Goal Met. If the goal exists, it is calculated as `[(Number of users who met the goal/Total number of qualified users) * 100]`. If the goal does not exist, it is calculated as `[(Number of users who exited last node/Total number of qualified users) * 100`.
Status	Displays the current state of the Journey, such as Draft, Running, Paused, Completed, and Stopped.

Filter Journeys

You can locate a specific journey from the All Journeys page with Journey Filters. By applying these filters, you can refine your search based on the following criteria:

Entry type
Status
Created by
Labels
IntelliNODE

You can apply quick filters directly from the top of the All Journeys page.

To filter journeys:

Go to Journeys from the CleverTap dashboard. The All Journeys page opens.
Click icon. The Filter Journeys window opens on the right side.
Apply the required filters and click Apply. For example, if you want to look at the Running journeys with Entry type as Past Behavior.

You can also save your frequently used custom filters by clicking Save Filter from the Filter Journeys window.

Assign Label to Journeys

Labels help categorize engagements with meaningful names or themes, making organizing, analyzing performance, and understanding user behavior across multiple journeys easier. Here are some of the examples for Journey Labels:

Onboarding: Group all Journeys related to new user onboarding.
Re-engage: Categorize Journeys designed to re-engage users who have become inactive.

Key Benefits of Journey Labels

Simplified Organization: Use labels to group Journeys with similar objectives, themes, or target audiences.
Enhanced Analysis: Leverage labels to track notifications and analyze Journey performance effectively.

To assign labels to the journeys:

Select the required journey from the All Journeys page.
Click icon. The Add Label popup opens.
Select the label you want to assign from the list and click Add.
To add a new label, type the desired name, select it, and click Add. (refer to the illustration below).

You can also utilize Journey Labels to analyze Journey performance from the Analytics section for the Notifications Sent event. This helps track the total number of notifications sent by Journeys tagged with specific labels, thereby gaining deeper insights into user segmentation and Journey effectiveness.

Analyze Journey Performance Using Journey Label

This empowers you to analyze performance data more granularly and refine your Journey strategies based on actionable insights.

Updated 1 day ago