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Getting Started

  • CleverTap Overview for Users
  • Set Up Dashboard
    • Onboarding Glossary
    • Project Setup
  • Events
  • Manage Users
  • Role-Based Access Control
  • Data Setup
    • User Profiles
    • Delete User Profile
    • Upload Past User Profiles
    • How Profiles Merge
    • Schema
    • Composite Events
  • Sample Events by Business Vertical
    • Ecommerce Events
    • Content/Media Events
    • Bookings
    • Classifieds
    • Travel Events - 1
    • Travel Events - 2
    • Ride Sharing Events
    • Video Streaming Events
    • Telecom Events
    • Food Tech
    • Fintech Events
    • Gaming
  • Error Stream
  • Calendar Widgets
  • Go Live Checklist
    • Marketer Go Live Checklist
    • Developer Go Live Checklist

Behavioral Analytics

  • Boards
    • Snapshot
    • Today View
    • Mobile App View
    • Uninstalls View
    • Revenue View
    • NPS Board
    • Custom Dashboards
    • Reports
  • Analyze Events
  • Funnels
    • Flows Tab
  • Cohorts
  • Trends
  • Pivots
  • Flows
    • Funnels vs. Flows
  • Real Impact
  • Session Analytics

Messaging Channels

  • Push Notification
    • Setup
    • Create Message
    • Personalize Message
    • Optimize Delivery
    • Collapse Key
    • Test Push Notifications
    • Post Action Webhooks
    • Push Stats
    • Troubleshooting & FAQs
    • RenderMax
  • In-App
    • Setup
    • Create Message
    • Personalize Message
    • In-App Stats
    • Troubleshooting & FAQs
  • App Inbox
    • Setup
    • Create Message
    • Personalize Message
    • App Inbox Stats
    • Troubleshooting & FAQs
  • Native Display
    • Setup
    • Create Message
    • Personalize Message
    • Native Display Stats
  • SMS
    • Setup
    • Create Message
    • Personalize Message
    • SMS Stats
    • SMS Regulations
    • Regulation Impact
    • Troubleshooting & FAQs
  • Email
    • Setup
    • Create Message
    • Email Editor
    • Personalize Message
    • Gmail Promotional Annotations
    • Email Preheader
    • Group Unsubscribe
    • Handling Unsubscribes
    • Override Link Tracking
    • Track Email
    • Email Campaign Stats
    • Unusually High Email Opens and Clicks
    • Email Sunsetting
    • Troubleshooting and FAQs
  • WhatsApp
    • Setup
    • Create Message
    • Personalize Message
    • WhatsApp Stats
    • FAQs
  • Web Push
    • Setup
    • Create Message
    • Personalize Message
    • Web Push Stats
  • Web Pop-up
    • Create Message
    • Personalize Message
    • Web Pop-up Stats
    • Analysing User Ratings in Analytics
  • Web Exit Intent
    • Create Message
    • Personalize Message
    • Web Exit Intent Stats
  • Web Native Display
    • Setup
    • Create Message
    • Personalize Message
    • Web Native Display Stats
  • Web Inbox
    • Web Inbox Setup
    • Create Message
    • Personalize Message
  • Webhooks
    • Setup
    • Create Message
    • Personalize Message
    • Webhooks Stats
    • Webhook Slack Alerts
  • Google Ads
    • Setup
    • Create Message
    • Troubleshooting
    • Google Ads Stats
  • Facebook Audiences
    • Setup
    • Create Message
    • Facebook Audiences Stats
  • Amazon Eventbridge
    • Setup
    • Create Message
    • Personalize Message
    • Stats
  • Segment
    • Setup
    • Create Message
    • Personalize Message
    • Stats
  • mParticle
    • Setup
    • Create Message
    • Personalize Message
    • Stats
  • Signed Call
    • Signed Call Use Cases
    • Ride Hailing Use Cases
    • Last-Mile Delivery Use Cases
    • Fintech Use Cases
  • Feature Matrix for Smart TV SDKs

Campaigns

  • Campaign Approval Workflow
  • Control Groups
  • Campaign Optimization
    • A/B & Multivariate Testing
    • Notification Delivery Options
    • Messaging Frequency Caps
    • Recommended Delay for Inaction Campaigns
    • Regex Campaign
    • Best Time Campaign
    • Constant Event Property
    • Conversations
    • Image Specifications
    • Geofencing Campaign
    • Campaign Reports

Journeys and Orchestration

  • Journeys
  • Journey Components
    • Setting Up a Journey
    • Define Goals
    • Define Journey Path
    • Delivery Preferences within Journey Nodes
    • Publish a Journey
    • Engagement Nodes - WhatsApp
  • Personalization in Journeys
  • Journey Operations
    • Align Journey Nodes
    • Archive Journeys
    • Filter Journeys
  • IntelliNODE
    • Create an IntelliNODE Journey
    • IntelliNODE Stats
    • IntelliNODE Use Cases
  • Journey Performance
  • Viewing Journey Reports
  • Journey FAQs
  • Journey Use Cases

Lifecycle Optimization

  • Lifecycle Optimizer

Product Experiences

  • Product Experiences
  • Product Experiences Setup
  • Product A/B Tests

Segmentation

  • Find People
  • Segments
    • Create Live Segments
    • Create Past Behavior Segments
    • Psychographic Segmentation
    • Intent-Based Segments
    • Include/Exclude Segments
  • Custom List Segment
  • Recency Frequency and Monetary (RFM) Analysis

Individualization

  • Catalogs
    • Catalog Data Ingestion
  • Personalize Message
    • Linked Content
    • Liquid Tags
    • Catalog Send-Time Personalization
  • Recommendations
    • Create a Recommendation
    • Create Campaigns using Recommendations
  • Bulletins
  • Scribe
    • How to Write Effective Prompts for Scribe
    • Sample Syntaxes for Writing Prompts
    • Scribe FAQs

Partner Guide

  • Technology Partners
  • Become a Technical Partner
  • Analytics Partners
    • Amplitude Import (Cohort)
    • Amplitude Export
    • Amplitude Event Streaming
    • Mixpanel Import (Cohort)
    • Mixpanel Export
  • Attribution Partners
    • Adjust
    • Airbridge
    • AppsFlyer
    • Branch
    • Singular
    • Generic Attribution Partner
  • Contextual Location Partners
    • Plot Projects
  • Crash Analytics Partners
    • Apteligent
  • Customer Data Platform
    • mParticle Export
    • mParticle Import (Audience)
    • RudderStack
    • Segment
  • Data Warehouse
    • Amazon EventBridge
    • AWS S3
    • BigQuery
    • Google Cloud Platform (GCP)
    • Microsoft Azure
    • Status Alerts for Exports
  • Dynamic Content Partners
    • Storyly
  • E-Commerce
    • Shopify
  • Email
    • Amazon Simple Email Service
    • Mandrill
    • Postmark
    • SendGrid
    • Generic SMTP
    • Deeplinking with Branch
    • Email Provider Operations
    • Enable Email Inbox Previews
    • Gmail/Google Apps
    • Handling Unsubscribes
    • Override Link Tracking
  • Email Validator Partners
    • Clearout
  • Import
    • Imports via SFTP
    • CSV Upload
  • Payments
    • RevenueCat
  • Loyalty Partners
    • Talon.One
  • Messenger Partners
    • LINE Messenger
  • Remarketing
    • Facebook Audience Network
    • Google Ads Remarketing
  • SMS
    • BulkSMS
    • Exotel
    • MSG91
    • Netcore
    • Nexmo
    • Nimbus SMS
    • Plivo
    • SMSINDIAHUB
    • TextLocal
    • Twilio
    • Generic SMS
    • SMS Provider Operations
  • Support Partners
    • Zendesk
  • WhatsApp
    • CleverTap WhatsApp Business API
    • Gupshup
    • Generic WhatsApp
    • Nexmo
    • Exotel
    • Haptik
    • Kaleyra
    • Infobip
  • Workflow Automation Partners
    • Zapier

CleverTap for Startups

  • CleverTap for Startups
    • Billing
    • FAQs

FAQ

  • FAQs

Security and Compliance

  • Security Overview
  • App Tracking Transparency (ATT)
  • Compliance & Certifications
  • General Data Protection Regulation (GDPR)
  • Manage Personal Information
  • Two-Factor Authentication (2FA)
  • IP Whitelisting
  • Single Sign On (SSO)

Resources

  • Platform Considerations

FAQs

This page covers the FAQs for WhatsApp channel

Suggest Edits

Q. Is there a specific aspect ratio for media files in the WhatsApp campaign?

A. No. You can use any aspect ratio to send media files on WhatsApp. The media files are resized dynamically.

Updated 5 months ago


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    • Q. Is there a specific aspect ratio for media files in the WhatsApp campaign?
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