Agent Statuses

Overview

After you activate a Lifecycle Agent, you can monitor its status and perform actions on it from the agent list view. Each Lifecycle Agent moves through a defined lifecycle, and the actions available at any point depend on the agent's current status.

The following table describes each status, what it means for your users, and the actions available from that status:

Status	Description	Available Actions
Draft	The agent is configured but not yet active. All sections are editable, and no users are being processed.	Edit, Clone, Archive, Delete
Learning	The agent is learning from your past engagement data. No messages are sent to users in this status.	Stop, Clone
Active	The agent is live, making per-user decisions in real time, and sending messages.	Pause, Stop, Edit, Clone
Paused	Messaging is temporarily paused for all users. The agent continues learning and can be resumed.	Resume, Stop, Clone
Stopped	The agent has been permanently stopped. No further messages are sent, and the agent cannot be resumed. To reuse it, clone it into a new draft.	Archive, Clone, Delete
Archived	Agents marked as archive are hidden from the default list view. Archiving does not delete any data. The list of archived agents can be accessed using filters.	Clone, Delete

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Caution
After an agent is active, Goals, Target Segment, and Engagement Strategy are locked to ensure the consistency of machine learning models. Only the Messages and Guardrails sections can be edited.