Billing and Overages: FAQs

Can I access additional features outside of the CleverTap Essentials plan?

CleverTap Essentials plan provides additional features available as either free or paid add-ons to help you grow. After you have mastered the basics, we recommend getting our lifecycle optimizer, where you can map the user lifecycle and nudge users from one engagement stage to the next. Check out all the available add-ons under the My Plan section of the platform. For more information on including or removing add-ons, refer to the add-ons section.

Are there any separate costs for sending emails and SMS?

You can integrate several external email and SMS service providers with CleverTap. There are no additional charges from CleverTap to integrate your email or SMS service providers and start running campaigns. Find out more about our email integrations and SMS integrations.

How do I contact support?

CleverTap provides product documentation, video walk-throughs, educational webinars, and more. We are always here to support your growth. To report an issue or a bug, you can do so via the CleverTap platform.

Why did my payment fail?

If your card has been rejected, ensure your card information is up-to-date (for example, expiration date and CVV code) and that you are entering your card number without dashes or spaces. If your card is still not processing, you may need to follow up with your bank to see if there are any issues on their end. If you still have issues, create a support help request via the platform by providing the required details.

Can I make a manual payment?

Since we process payments through a third-party processor, we cannot manually enter your card. Cards are automatically processed through CleverTap.

Can I make my payment with more than one card?

Our payment system is set up to upload only one card at a time; however, you can change your card information anytime.

Can I split my payment into smaller payments?

No, our payment system is set up to charge the entire invoice amount due to the card attached to the account.

Is it possible to switch my CleverTap Essentials account from the EU region to a different region?

No, CleverTap Essentials accounts do not support direct region change. To set a different region for your account, upgrade to the Advanced or Cutting Edge plan.