This section covers a list of frequently asked questions for CleverTap for Startups.
CleverTap for Startups provides additional features that are available as either free or paid add-ons to help you grow. After you have mastered the basics, we recommend getting our lifecycle optimizer where you can map the user lifecycle and nudge users from one engagement stage to the next. Check out all the available add-ons under the My Plan section of the platform. For more information on including or removing add-ons, refer to the add-ons section.
You can integrate several external email and SMS service providers with CleverTap. There are no additional charges from CleverTap to integrate your email or SMS service providers and start running campaigns. Find out more about our email integrations and SMS integrations.
CleverTap provides product documentation, video walk-throughs, educational webinars, and more. We are always here to support your growth. To report an issue or a bug, you can do so via the CleverTap platform.
If your card has been rejected, ensure your card information is up-to-date (e.g. expiration date and CVV code) and that you are entering your card number without dashes or spaces. If your card is still not processing, you may need to follow up with your bank to see if there are any issues on their end. If you are still having issues, create a support help request via the platform by providing the required details.
Since we process payments through a third-party processor, we are unable to manually enter your card. Cards are automatically processed through CleverTap.
Our payment system is set up to upload only one card at a time; however, you can change your card information at any time.
No, our payment system is set up to charge the entire invoice amount due to the card attached to the account.
Updated 10 months ago