Overview

Once the campaign is published, you can view the detailed campaign stats under the All Campaigns page. The Stats tab displays the overall conversion performance and errors.

View Email Campaign Stats

CleverTap provides the following key event-based metrics to help you monitor your campaign effectiveness:

• Notification Sent: Raised when the email campaign is sent to the ESP.
• Notification Viewed: Raised when the user opens the email campaign.
• Notification Clicked: Raised when the user clicks on the email campaign.

You can view its stats by navigating to Campaigns from the CleverTap dashboard. To do so:

1. Click Campaigns from the dashboard. The All Campaigns page opens.
2. Select the email campaign you want to view the stats for. You can also filter campaigns using the Filter button (see figure below).

3. Click the campaign to open it. The Stats tab displays the following campaign stats:
   • Overall Campaign Performance
   • Variant Performance
   • Message Trend
   • Conversion Performance
   • User Conversion Funnel
   • Split of Clicks
   • Errors

Overall Campaign Performance

This section displays a high-level overview of the entire email campaign performance. Each card displays the Total and Unique count and percentage for key performance indicators of your email campaign, providing a comprehensive view of engagement, and conversions across all recipients (refer to the following image):

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Unique Metrics

Unique Metrics are currently in Private Beta. To gain access, contact your Customer Success Manager.

This section also displays the following stats:

• Errors: Displays the number of errors for the campaign. These can be technical errors, such as email provider errors, or non-technical errors, such as message frequency exceeded.
• Control Group: Displays the number of users to whom the campaign was not sent.
• Global Unsubscribes: Displays the total number of unsubscriptions. The unsubscription is attributed to the primary recipients who qualify for the campaign only if you use the unsubscribe(isReEncode) method to unsubscribe from an email campaign.
• CC (Carbon Copy) and BCC (Blind Carbon Copy) are used to send copies of emails to additional recipients. CC recipients can see all other recipients, while BCC recipients are hidden from each other and from other recipients. Note: The CC/BCC feature is currently in Private Beta. To gain access, contact your Customer Success Manager and for more details, refer to Sender Details.

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Note

Tracking delivery related errors such as Unsubscribes, Bounces, and Report as Spam are not available for CC/BCC recipients.

Message Trend

Click Message Trend to view the the performance trends of your campaign over time. This typically visualizes key metrics such as the number of emails Sent, Viewed, or Clicked across a specified time frame.

Variant Comparison

This section provides detailed performance insights for each variant in multivariant campaigns, such as A/B Tests, Split Delivery, or Messages based on User Properties. Variant Performance Trend is not available for Sent in the Unique tab.

You can analyze the Total or Unique stats for the following metrics: Sent, Viewed, or Clicked. The graph illustrates trends for the selected metric over the selected time period.

The table below the graph provides a breakdown of the following metrics for each variant: Sent, Viewed, and Clicked.

Conversion Performance

The Conversion Performance section is divided into two key insights: Conversion Performance and Revenue Performance. These metrics help track user actions and measure the impact of your campaigns on conversions and revenue.

Click Conversion Performance to view Conversion performance, Revenue performance, and Users' conversion funnel.

You can view stats for each variant under the User conversion funnel for A/B Test, Split Delivery, and Message on User Property campaigns.

Conversion Performance

The conversion performance section shows the conversion boost achieved from your campaign. You can compare your campaign conversions with the control group conversions to see the impact of your campaign.

Revenue Performance

The Revenue Performance section shows the revenue boost achieved from your campaign. The following information is displayed in this section:

• Incremental revenue due to this campaign: Indicates the additional income directly attributed to a specific campaign. It is calculated as:
  [(ARPU of Target Group – ARPU of Control Group) x Number of Users to whom the campaign was sent], where ARPU is calculated as: (Revenue generated / Number of users to whom the campaign was sent)

• Boost in revenue due to this campaign: Indicates the percentage increase in revenue achieved as a result of running the campaign compared (revenue generated from Target Group) to the baseline revenue that would have been generated without it (revenue generated from Control Group). It is calculated as:
  {[(Target Group ARPU – Control Group ARPU) / Control Group ARPU] x 100}

• Target Group Revenue: Indicates the total revenue generated by users who were targeted by the campaign.

• Control Group Revenue: Indicates the total revenue generated by users who were not targeted by the campaign (control group).

  

Users Conversion Funnel

Shows the conversion funnel, that is, Sent > Viewed > Clicked > Converted. This helps you understand the drop-offs at each step more effectively.

You can view stats for each variant under the User conversion funnel for A/B test, Split delivery, and Message on user property campaigns.

Based on your tracking requirement, you can select to hide the Viewed step.

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Key Points to Remember

The Conversion Performance number for All Variants may be equal to or less than the combined Conversion Performance number for each individual variant. For example, if the Conversion Performance number for All Variants is 10500, with Variant A at 5575 and Variant B at 5053, the total for Variants A and B combined is 10628, exceeding the total for All Variants.

This scenario can occur due to the following reasons:

• For Live campaigns, different variants are delivered to various devices, identified by different GUIDs for the same user. Consequently, the Conversion Performance number for All Variants might not match the sum of the Conversion Performance numbers for each variant. For instance, a user may receive Variant A before uninstalling the app and then receive Variant B after reinstalling it until their identity is established.
• For Recurring campaigns (user property campaigns), the user can qualify more than once when and receive different message copy each time. For example, the user upgrades to a new plan. In this case, the message copy received by the user before and after upgrading the Membership type can be different.

In both the cases, the same user is counted twice, once for Variant A and once for Variant B. However, when calculating the Conversion Performance number for All Variants, each user is counted only once.

Split of Clicks

You can track the distribution of clicks on each link in your email campaign. For example, you want to send an email promotion for an upcoming movie on your video streaming app. You can create an email campaign and add links for reviews, promotions, movie merchandise, and so on, and then send the campaign. We will record the clicks for each link in the email, and you can see them on the Campaign Stats page.

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Click Heat Map

Click Heat Map lets you see exactly where users are clicking within your emails through a visual, color-coded overlay. Use these insights to optimize content placement, refine CTAs, and improve campaign performance across teams. It is currently in Private Beta. To gain access, contact your Customer Success Manager. For more information, refer to Link Clicks.

User Details of Clicks

You can view the details of users who clicked on your email campaign using the View details of users who clicked link present on the Split of Clicks tab. You are navigated to the Events page. Select the People tab to view user details.

Errors

You can view campaign errors from the Stats > Errors tab.

Delivery Errors

Delivery errors occur when the ESP reports a failure in delivering the email to the recipient's inbox. These errors typically happen after the email has been successfully dispatched to the ESP but cannot be delivered to the end user. Common reasons include:

• Soft Bounce
• Hard Bounce
• Dropped

Soft Bounce

A soft bounce indicates that mail bounced due to one of the following reasons even though the email address was valid and the email message reached the recipient's mail server:

• The mailbox was full (the user has exceeded their storage quota)
• The recipient server was down
• The message was rejected as spam
• The message was too large for the recipient's inbox.
  CleverTap campaign reports include soft bounces and do not mark the users as unsubscribed.

Hard Bounce

A hard bounce indicated that the email was returned to the sender and was completely undeliverable. However, common reasons it got rejected include:

• The email address does not exist
• The recipient's email server has rejected the email permanently

CleverTap campaign reports include hard bounces and mark the users as unsubscribed.

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Deferred emails

The time for retrying a deferred email and the number of retries depend on the ESP. For SendGrid, the retry period is set to 72 hours.

View Detailed Engagement Stats

You can also view the user details for notifications sent, viewed, clicked, and bounced from the Analytics page of the CleverTap dashboard. For more information about viewing such stats, refer to Analyze an Event .

FAQ

Why are my Viewed and Clicked numbers unusually high?

The Viewed and Clicked numbers in your email reports may be inflated due to spam filters, email forwards, or bot activity that automatically opens or clicks links. These interactions are not always from real users and can distort campaign performance data. To minimize false clicks, analyze engagement patterns and use CleverTap tracking tools. For more details, refer to Unusually High Email Opens and Clicks.