Individualization in Journeys

Understand how to personalize your messages in journeys.


While creating a complex orchestration for your users, you would want to send the messages that are personalized to the Users to increase actionability on those messages. The following steps guide you on how you can achieve this within different engagement nodes available on Journeys.

To personalize the messages in Journeys from the Engagement blocks:

  1. Click click to edit section in an engagement block. The Message window appears.
  2. Select What > Message Type to personalize your message.
  1. Click Go To Editor to edit the message and personalize it.