Account - 2FA

As an added security measure, in CleverTap you can set up two-factor authentication while logging in.

Set Up Two Factor Authentication

To set up two-factor authentication (2FA), you need to navigate to the My Profile tab, under settings. Once there, you can enable two-factor authentication. Once enabled, subsequent logins into the CleverTap dashboard will require you to enter your second authentication factor.

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2FA using Google Authenticator

Currently, CleverTap supports 2FA via Google Authenticator.

  1. Navigate to the Settings > Profile section (available at the top right corner) in your CleverTap dashboard.
  2. Enable 2FA
  3. Download the Google Authenticator App
  4. Scan the barcode you see on the CleverTap Dashboard

Once you have enabled 2FA, you need to enter the one-time password generated by the Google Authenticator application each time you try to log into your CleverTap account.

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Account Level and User Level 2FA

  1. Enabling Account level 2FA makes it mandatory for all users of that CleverTap account to have their 2FA setup. You can find Account-Level 2FA in the Settings view.
  2. User level 2FA is applicable only when Account level 2FA is disabled.

Reset 2FA

Accounts that have 2FA enabled for the dashboard access might require to reset their 2FA keys in case they lose access to their authenticator app.

In such a case, admins of the respective organizations can reset the 2FA key for that particular account.

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Note

Only Admins of the respective organizations have the right to reset the 2FA keys for their employee accounts that have 2FA enabled.

To reset a 2FA key for a particular account:

  1. Navigate to Settings > Security > 2 Factor Authentication. This will display the list of all your organization’s accounts that have 2FA enabled.
  1. Click the ellipsis icon adjacent to the account for which you need to reset the 2FA key and click Reset.

On clicking, a new 16-digit authentication key is displayed in the pop-up for the user.

You can also view the current key for a particular user account by clicking View Key from the ellipses icon.


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